Investors Agreement

Filing a complaint with GoldxchangeFx

Should you have any complaint regarding any GoldxchangeFx services or products, don’t hesitate to contact us at: complaints@Bitinfinitefx.ltd

If your complaint features sensitive information, you may wish to consider using a method other than email.

Be Sure to tell us:

what you feel went wrong

when the issue occurred

What are your expectations; for example, a refund, an apology, an account correction following your wishes

Help us resolve your complaint swiftly

Make your complaint as soon as the issue arises.

If we request more information, please reply promptly.

Save copies of all relevant documents, including emails, letters, and notes of conversations with GoldxchangeFx.

Acknowledging your complaint

We will move swiftly to acknowledge your complaint in writing and will endeavor to reply to you within five business days of receiving your complaint. We may have to ask you to provide further clarification or information to resolve the issue satisfactorily.

We will issue our decision

Normally, we issue our decision in writing within 90 days of receiving your complaint. It will feature:

A summary of your complaint

The full result of our investigation

Our decision to either make an offer to resolve the complaint, or our decision to deny it, and

An explanation of our decision and how we reached it

Should our decision be delayed

If we are unable to provide you with a decision within 90 days, we will be sure to:

Inform you about the delay as soon as possible

Explain why our decision has been delayed, and

Provide you with a new date on which to expect our decision to be issued